There is always that risk of slight disappointment, when you lift the lid of your favourite latte that will be starting your day to add a sugar (or three) and it already looks as though someone has taken a huge gulp out of it, because those paper cups are not filled all the way to the top. Most likely, this happens all the time but people carry on with their day to day lives, don’t bother with the hassle of complaining and go with one mouthful of coffee less that day! However, this has been noted by two people from Northern California who are sick of their under-filled mugs.
They certainly did their research and worked out that the amount the latte’s are under filled is on average 25% smaller than menu would suggest the serving sizes are when buying which is described as 16 ounce for a Grande, which is actually served at 25% less. Their lawsuit states, ‘Starbucks lattes are made from a standardised recipe, which Starbucks instituted in 2009 to save on the cost of milk – one of the most expensive ingredients’. In addition to this, the lawsuit covers the excessive foam that the latte’s are topped with and how this then will result in less delicious coffee.
They simply say the size of cups do not match up, ‘The serving cups used by Starbucks for its lattes are simply too small to accommodate the fluid ounces listed on Starbucks menu. For example, the serving cup used for Grande beverages holds exactly 16 ounces, when completely full. However, Starbucks’ standardised recipe for its Grande Latte calls to fill the serving cup up to ¼ inch below the rim.’
Starbucks response to this was, ‘We are aware of the plantiff’s claims, which we fully believe to be without merit. We are proud to serve our customers high—quality, handcrafted and customised beverages and we inform customers of the likelihood variations.’ Do you think this is valid and hope that the cups become more generously filled or would you just rather requests no foam and get those looks to say, stop being so picky and slowing things up with special requests; but the more coffee the better right?!